Be the 1%

RETURN POLICY

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of used items within 14 days of delivery if the item is defective or damaged upon receipt.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

The following items cannot be returned:

  • Gift cards
  • Downloadable products
  • Personalized or custom-made items
  • Intimate apparel and swimwear (for hygiene reasons)
  • Items marked as final sale or clearance

2. Return Process

To initiate a return, please follow these steps:

  1. Log in to your account and go to your order history.
  2. Select the order containing the item(s) you wish to return.
  3. Click on "Return Items" and follow the instructions to complete the return request form.
  4. Once your return request is approved, you will receive a return authorization number and shipping instructions via email.
  5. Package the item(s) securely with all original packaging and tags attached.
  6. Include a copy of your order confirmation or packing slip with your return.
  7. Ship the package to the address provided in the return instructions.

If you don't have an account or need assistance with your return, please contact our customer service team at returns@ajtrend.com.

3. Return Shipping

You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

For defective, damaged, or incorrectly shipped items, we will provide a prepaid return shipping label. Please contact our customer service team to request a return shipping label.

Please note that the original shipping charges are non-refundable, except in cases where the item is defective, damaged, or incorrectly shipped.

4. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Refund processing times:

  • Credit card refunds: 5-10 business days to appear on your statement
  • Debit card refunds: 7-14 business days to appear in your account
  • PayPal refunds: 2-3 business days
  • Store credit: Immediately available in your account

If you haven't received your refund within the expected timeframe, please check your bank account again, then contact your credit card company or bank, as it may take some time for the refund to be officially posted.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@ajtrend.com with:

  • Your order number
  • Photos of the damaged or defective item
  • A description of the issue

We will arrange for a replacement or full refund as appropriate.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

Email: returns@ajtrend.com

Phone: (84) 456-6789 (Monday-Friday, 9:00 - 22:00)

Last updated: 11/6/2025